Last Updated: July 13, 2026
At CleanSwitch, we are deeply committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, storage, disclosure, and protection of your personal details when you access our website, utilise our resources, or communicate with us.
By accessing or using CleanSwitch, you acknowledge and agree to the collection and handling practices detailed throughout this document.
1. Regulatory Framework and Compliance
As an Australian-facing platform, CleanSwitch operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to ensure that your data is handled transparently, securely, and strictly for the purposes for which it was gathered.
2. Comprehensive Breakdown of Information We Collect
We collect information across two primary categories to deliver a seamless experience on our website.
A. Information You Voluntarily Provide
We collect personal information that you intentionally submit to us. This occurs when you engage with specific features on CleanSwitch, such as:
- Contact Forms & Inquiries: When you send an email or complete a form regarding energy-efficient home upgrades, solar panels, heat pumps, insulation, or the NSW Home Energy Saver Scheme.
- Newsletter Subscriptions: When you opt-in to receive updates, guides, or saving tips.
- Feedback & User Content: When you submit suggestions, reviews, or comments regarding our articles and recommendations.
This information may explicitly include:
- Your full name
- Email address and telephone number
- Residential or business address (relevant for localized state incentives like NSW discounts)
- Any contextual details regarding your property type, current energy setups, or specific project requirements that you include in your messaging.
B. Information Collected Automatically via Technology
To ensure our platform remains secure and optimized, certain technical metrics are automatically recorded by our servers and third-party tracking tools whenever you navigate our pages:
- Log and Device Data: Your Internet Protocol (IP) address, browser type, operating system version, device type, language preferences, and referring URLs.
- Usage and Interaction Metrics: The specific articles you view, the time and date of your visit, the duration spent on individual pages, links clicked, and general navigation flow across the site.
3. How We Utilise Your Information
CleanSwitch processes your data under strict legal grounds. We never use your information for undisclosed purposes. Specifically, your data is used to:
- Address Enquiries: Process and answer your questions regarding household efficiency upgrades, pricing comparisons, or government rebate eligibility.
- Personalise Content: Improve our educational resources and structural layout so you find relevant energy solutions quickly.
- Maintain Platform Security: Monitor for fraudulent activity, unauthorized access, and technical bugs to ensure a safe browsing environment.
- Communications: Send newsletter distributions, service updates, or promotional materials that you have expressly consented to receive. (You can opt-out of these at any point).
- Compliance and Legal Obligations: Satisfy any applicable legal requirements, regulatory audits, or government requests.
Our Core Guarantee: CleanSwitch does not sell, trade, rent, or lease your personal information to third-party brokers or external marketing agencies under any circumstances.
4. Cookies, Trackers, and Targeted Advertising
CleanSwitch utilizes cookies, web beacons, and pixels to store user preferences and gather aggregated, non-identifying data.
What are Cookies?
Cookies are minute text files placed onto your computer or smartphone. They allow our website to recognise your device upon return visits, keeping track of your session settings and user habits.
Categories of Cookies We Use:
- Essential Cookies: Required for core website functions, security measures, and basic site navigation.
- Performance & Analytics Cookies: These help us track which articles are most popular and identify where visitors face navigation obstacles.
- Affiliate Tracking Cookies: Because we may link to trusted energy providers, these cookies may register if you purchase on a partner site, allowing us to receive a small referral commission at zero extra cost to you.
Managing Your Preferences:
You hold full control over cookie behavior. You can adjust your browser settings to reject cookies or alert you when a cookie is being transmitted. Please note that blocking all cookies may limit your ability to use certain interactive components of CleanSwitch.
5. Third-Party Data Sharing and Service Providers
While we do not sell your data, we do work with selected, secure third-party service providers to run our operations efficiently. These entities are contractually bound to protect your data and are strictly forbidden from using it for any purpose other than providing services to us.
We share data with:
- Analytics Providers: Tools like Google Analytics to evaluate anonymized audience traffic patterns.
- Hosting and Infrastructure Partners: Secure cloud servers that safely house our website data.
- Email Marketing Platforms: Secure delivery services used to distribute our newsletters to subscribed users.
- Security & Anti-Spam Tools: Services that screen form submissions to block malicious spam and hacking attempts.
6. Affiliate Disclosure and External Links
CleanSwitch contains links to external websites, including product manufacturers, energy installers, government bodies (such as NSW energy savings portals), and affiliate partners.
- Affiliate Relationships: If you purchase an item or book a consultation through an affiliate link, CleanSwitch may receive compensation. This does not alter our editorial integrity or recommendations.
- External Content Disclaimer: We have no operational control over the content, structure, or privacy policies of third-party platforms. Clicking an external link removes you from CleanSwitch jurisdiction, and we encourage you to inspect the privacy terms of any external site you visit.
7. Robust Data Security Protocols
We treat data security with the utmost seriousness. CleanSwitch applies industry-standard administrative, physical, and digital safeguards to defend your personal information against:
- Unauthorised access or modification
- Improper disclosure or dissemination
- Accidental loss, alteration, or destruction
All data transmissions across our contact forms are encrypted via Secure Socket Layer (SSL) technology. However, no data transmission across the internet or electronic storage configuration can be certified as 100% foolproof. While we strive to implement industry-best protections, we cannot guarantee absolute security.
8. Data Retention Thresholds
We retain your personal information only for as long as is strictly necessary to fulfill the objectives laid out in this Privacy Policy. This includes satisfying any legal, accounting, reporting, or dispute-resolution obligations. When personal information is no longer required, it is safely destroyed, permanently deleted, or anonymized.
9. Your Explicit Privacy Rights
Under Australian privacy frameworks, you possess comprehensive rights regarding how your data is managed. You may request to exercise the following rights at any time:
- The Right to Access: You can request a clear copy of all personal information CleanSwitch holds about you.
- The Right to Correction: If you notice that any information we hold is outdated, incomplete, or incorrect, you have the right to request a prompt update.
- The Right to Deletion: You can request that we wipe your personal records from our databases (subject to certain overriding legal data-retention rules).
- The Right to Opt-Out: You can immediately unsubscribe from any marketing or promotional emails by clicking the “Unsubscribe” link located at the bottom of our communications.
To make an official request regarding any of these rights, please contact us using the details listed below. We do not charge a fee for processing standard requests and aim to respond within 30 days.
10. Policy Modifications and Notifications
CleanSwitch reserves the right to revise, modify, or update this Privacy Policy at any time to align with changing technologies, business practices, or state and federal regulations.
When adjustments are finalized, we will update the “Last Updated” timestamp at the top of this page. We encourage visitors to review this page periodically to remain informed about how we safeguard their personal data.
11. Dispute Resolution and Contact Information
If you have questions, comments, or wish to register a formal complaint regarding how your personal information has been handled by CleanSwitch, please contact us directly. We take all complaints seriously and will investigate your concerns thoroughly.
- Website Name: CleanSwitch
- Contact Link: cleanswitch.com.au/contact
If you are unsatisfied with our response to a privacy complaint, you have the right to escalate the issue to the Office of the Australian Information Commissioner (OAIC) by visiting their portal at www.oaic.gov.au.
